SHIPPING INFO
At Eloria, we are committed to providing a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your door.
PROCESSING TIME
All orders are processed within 1–3 business days. During periods of high demand, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.
WORLDWIDE SHIPPING
We proudly offer worldwide shipping. Delivery times may vary depending on your location and local customs procedures.
Estimated delivery times:
• Europe: 5–10 business days
• United States & Canada: 7–12 business days
• Middle East: 6–12 business days
• International: 7–15 business days
Please note that delivery estimates are not guaranteed and may vary during holidays or peak seasons.
TRACKING YOUR ORDER
Once your package has been shipped, you will receive a tracking number via email so you can follow your order every step of the way.
CUSTOMS & DUTIES
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer.
LOST OR DELAYED PACKAGES
Eloria is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect shipping information provided at checkout. However, if you experience any issues with your order, our support team will always do our best to assist you.
INCORRECT ADDRESS
Please ensure that all shipping details are entered correctly before placing your order. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
CONTACT US
If you have any questions regarding shipping or your order, feel free to contact us at:
Thank you for choosing Eloria.